You can book an appointment at our Assessment Clinic by contacting us directly.
For minor concerns, you are able to contact our clinic and book an appointment yourself. You may also wish to have custom 3D insoles produced, or have a Gait Laboratory assessment.
For more complex problems, we recommend that you visit a Medical Specialist first. This is because your treatment may not be as simple as fitting an orthotic. Your Doctor or Specialist may also need to prescribe medication or recommend additional forms of treatment.
Your GP, Specialist, or other Health Professional can refer you to our Assessment Clinic privately.
When a medical professional feels that an orthotic support could aid your recovery, they will refer you to us. Often an orthotic is not the complete solution. Your Health Professional may also prescribe certain medication or recommend surgery.
Orthotic Active will work in conjunction with your Specialist to ensure you are provided a comprehensive solution that allows you to get back to living the life you want to.
We generally receive referrals from: Podiatry, Physiotherapy, Orthopaedic, Neurology, Sports medicine, Rehabilitation, Rheumatology, Paediatric, Plastic Surgery, Oncology, and General Medicine.
If you have an injury that is covered by ACC, your Specialist can refer you to Orthotic Active.
In order for us to provide treatment through ACC we require an orthotic prescription from a medical specialist.
Some things to note:
● An ACC recognised GP prescription is acceptable
● The need for orthotics must be without question caused by the accident
● We are able to apply to ACC for funding for you however this may delay provision of your orthotic
There are other conditions to abide by when it comes to ACC. They relate to the date of your accident, your hospital discharge or elective surgery and may affect your eligibility. We can advise you on these rules when you visit us at the clinic.
Some Public Hospital Doctors can refer you to Orthotic Active.
After experiencing an injury or attending a public clinic, you may be referred to our Assessment Clinic for orthotic support to aid your recovery or to relieve painful symptoms.
Many of our public referrals come from Accident and Emergency clinics after patients have experienced a sporting injury or a fall. You can be referred to us if the injury requires a brace or support to help recovery.
You may also be referred to us after attending a public hospital clinic for further support.
Many of the prescribed orthotics are free. Items such as footwear and insoles ay carry a part charge.
Our goal is to get you back on your feet as quickly as possible, so we aim to provide accident and other urgent bracing as quickly as possible.
In some instances there may be a waiting period for items that are required long-term due to the need for customisation and public funding.